Terms of service
GENERAL INFORMATION
Welcome to Aidara.
The terms “Aidara”, “we”, “us”, and “our” refer to the online store Aidara, available at https://aidara.shop/.
Aidara operates this website, including all information, content, features, tools, products, and services available to provide an online shopping experience for pet products.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to offer our products and services.
By accessing, browsing, or making a purchase on our website, you agree to be bound by these Terms of Service, as well as our related policies, including our Privacy Policy and Refund Policy.
If you do not agree with these terms, you must not use our services.
SECTION 1 – ACCESS AND USE OF THE SITE
By using this site, you represent that:
• you are at least the age of majority in your place of residence
• you will use this site only for lawful purposes
• the information you provide is true, complete, and current
We reserve the right to refuse service to anyone for any reason at any time.
SECTION 2 – PRODUCTS
Aidara sells pet products through its online store.
We make every effort to display our products as accurately as possible. However, we do not guarantee that:
• the colors displayed on your device will exactly match the actual product
• the visual appearance of the product will be identical to what is shown on your screen
We reserve the right to:
• modify product descriptions
• adjust availability
• discontinue any product at any time
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase.
Aidara reserves the right to accept or reject any order for reasons such as:
• product availability
• errors in pricing or descriptions
• suspected fraud
• incomplete customer information
An order is considered confirmed only after payment has been processed and you receive a confirmation email.
Aidara may cancel orders and notify the customer using the email provided at checkout.
Returns and refunds will be handled in accordance with our Refund Policy available on our website.
SECTION 4 – PRICES AND BILLING
Product prices are subject to change without notice.
The applicable price will be the one displayed at the time the order is placed.
The customer agrees to provide current, complete, and accurate purchase and billing information for all transactions.
Aidara is not responsible for errors caused by incorrect information provided by the customer during checkout.
SECTION 5 – SHIPPING AND DELIVERY
Aidara ships products using third-party logistics providers.
Delivery times shown on the site are estimates and may vary due to:
• carrier logistics
• customs processes
• external conditions beyond our control
Aidara is not responsible for delays caused by shipping carriers or circumstances outside our control.
SECTION 6 – INTELLECTUAL PROPERTY
All content available on the Aidara website, including:
• text
• images
• logos
• site design
• graphics
• audiovisual materials
is the property of Aidara or its suppliers and is protected by intellectual property laws.
You may not copy, reproduce, distribute, or use any content without prior written permission.
SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
Our website may provide access to tools or services offered by third parties.
Aidara does not control or monitor these tools and is not responsible for their operation or content.
Use of such tools is at your own risk.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites.
Aidara is not responsible for the content, policies, or practices of those external sites.
Accessing those sites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify.
However, any purchases made on our site are conducted directly with Aidara.
Shopify is not responsible for any transactions, products, or services purchased through our store.
SECTION 10 – PRIVACY
All personal information collected through our site is governed by our Privacy Policy.
By using our services, you agree to the handling of your data in accordance with that policy.
SECTION 11 – COMMENTS AND FEEDBACK
If you submit comments, feedback, or suggestions regarding our products or services, you agree that Aidara may use them to improve our services, marketing, or content.
We reserve the right to remove content that is:
• offensive
• fraudulent
• illegal
• in violation of third-party rights
SECTION 12 – ERRORS AND INACCURACIES
Occasionally, there may be information on the site that contains typographical errors, inaccuracies, or omissions related to:
• product descriptions
• pricing
• promotions
• shipping times
Aidara reserves the right to correct any errors and update information at any time without prior notice.
SECTION 13 – PROHIBITED USES
You are prohibited from using the site for:
• illegal activities
• fraud
• transmitting malware or viruses
• collecting data from other users
• impersonation
• automated scraping of the site
Aidara may suspend or terminate access if misuse is detected.
SECTION 14 – TERMINATION
We may suspend or terminate your access to our services if you violate these Terms of Service.
SECTION 15 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Aidara shall not be liable for:
• indirect damages
• financial losses
• service interruptions
• shipping delays caused by third parties
SECTION 16 – GOVERNING LAW
These Terms of Service shall be governed and interpreted in accordance with the laws of Mexico.
SECTION 17 – CHANGES TO TERMS
Aidara reserves the right to update or modify these Terms of Service at any time.
Changes will be posted on this page and will take effect immediately upon publication.
SECTION 18 – CONTACT INFORMATION
If you have any questions about these Terms of Service, you can contact us at:
contacto@aidara.shop
Website:
https://aidara.shop/